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Cooper had hosted his blog on Blogger.com since 2002, only to find on June 28 that his 14 years of work had been deleted by site owner Google, with no explanation. Making matters worse, they also deleted his Gmail account.
To date, even after involving lawyers, he's received no explanation other than the stock “violation of terms of service agreement” and has no idea if he'll be able to recover his 14 years of work or his emails.
We've long warned clients not to rely solely on free services as their web presence, especially if they update frequently. There are many small businesses who rely solely on Facebook and don't give a thought to the fact that they have no control over their own content.
3 important lessons to draw from Dennis' experience:
Chances are you can't migrate the site to another host or platform, and there's nothing to protect you if the company decides to stop development of the software.
One client we worked with had invested tens of thousands of dollars in a site on a proprietary platform that was then sold to another company. The new company only wanted the client list and stopped providing tech support or new development for the platform. The client could continue to pay almost $15k/year just to keep the site up, but no new system features would be developed and no tech support provided.
Most Open Source websites can also be migrated to another content management system if you decide you would like to switch.
Moral of the story - take inventory of your online assets now, make sure you're protected against data loss, and take a good look at whether you actually have any control over your own website and other online content. Don't know? Get in touch to book an Online Asset Audit.